Frequently Asked Questions : Nu Metro Movies and Refreshments
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Nu Metro Movies and Refreshments
Can I still use my old movie mobi codes?
Movie mobi codes purchased before 19 March 2015 expire three years after date of purchase. Use your movie mobi codes to book your seat directly on the Nu Metro website or use them to book your seats with the teller at any Nu Metro kiosk.
Where do I get my booking reference?
Once you have made payment, you need to select how you would like to receive your booking reference (SMS, email or print). Once selected, you will receive two booking references – one for the movie tickets and one for the refreshment combo purchased. Please note you will receive one SMS containing the voucher codes for each refreshments combo purchased per movie.
How do I collect my movie tickets and refreshments combo?
Collect your movie tickets at the Nu Metro self-service kiosk by swiping your debit or credit card or by entering your movie ticket reference number. Show your refreshments voucher code at the refreshments counter to receive your medium popcorn and drink (either a 500ml soda or water).
If you have booked your tickets at the cinema, your tickets will be issued immediately.
How do I purchase a refreshments combo?
You will have the option to purchase a refreshment combo during the movie ticket-booking process. Note: you may only purchase the same number of combos (or less) as movie tickets booked.
How do I book my seat at a Nu Metro cinema?
You can book your seat when making your movie ticket purchase via the Sanlam Reality mobile app or the Nu Metro website. Alternatively, you can book your tickets at a Nu Metro cinema by visiting a counter or a self-service terminal.
How do I buy movie tickets if I don’t have internet access?
You can call Sanlam Reality on 0860 732 548/9 and a call centre agent can assist you. For Reality Club members, please call 0860 00 7325 for assistance. Alternatively, you can visit a Nu Metro cinema and book at the counter or at the self-service terminal.
How do I buy Nu Metro movie tickets through Sanlam Reality?
You can book movie tickets via the Nu Metro website here. Alternatively, you can book a movie on the Sanlam Reality mobile app. Click here to download on the App Store and here to download on Google Play. You can also book your tickets at a Nu Metro cinema by visiting a counter or a self-service terminal.
Can I change or cancel my discounted Nu Metro movie ticket or refreshments combo purchase?
No cash refunds or changes are allowed for discounted online movie tickets or refreshment combo purchases. Read the T&Cs for more information.
How many discounted refreshment combos may I buy per month?
Reality Plus members can buy a maximum of 30 discounted refreshment combos per month, and Reality Core members can buy a maximum of 20 discounted refreshment combos per month. Reality Club members and clients with Wealth Bonus Lifestyle benefits can buy a maximum of 10 refreshment combos per month. These purchases are only permitted to movie tickets bought on the Sanlam Reality website.
How many discounted movie tickets can I qualify for per month?
Reality Plus members can buy a maximum of 30 discounted movie tickets (2D or 3D) per month. Reality Core members can buy a maximum of 20 2D discounted movie tickets per month; Reality Club members and clients with Wealth Bonus Lifestyle benefits can buy a maximum 10 discounted 2D movie tickets per month.
Which discounted movies am I eligible for with my membership?
You can get up to 65% off movies as a Reality Plus, Core, Club, and Wealth Bonus Lifestyle member. Find out more here about the specific Nu Metro discounts dependent on the type of membership you have.
Which membership options qualify?
This benefit is only available to Reality Plus, Reality Core and Reality Club members, as well as clients with Wealth Bonus Lifestyle benefits.
What happens if I lose the SMS with my movie mobi codes?
Call Sanlam Reality on 0860 732 548/9 and follow the voice prompts for movies. An agent will assist you by resending your movie mobi codes, either via SMS or email. For Reality Club members, please call 0860 00 7325 for assistance.