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Login options and information collection

  • Members must be logged in to use the benefits featured on the website.
  • Members have two login options available:
    • Basic login: This login method gives members limited access to most benefits and functionality. To log in, use your Sanlam Reality membership number or ID number.
    • Preferred login: This more secure login method gives members full access to all benefits and functionality. This login method requires that members register for Sanlam Secure Services to create a username and password. The username and password for Sanlam Secure Services will be the same username and password used for Sanlam Reality’s preferred login. Click here to register.
  • If you call the Sanlam Reality Call Centre at 0860 732 548/9, you may be asked for certain information, such as your Sanlam Reality membership number. However, there will never be any reason for anybody – not even the call centre agents – to know your Sanlam Secure Services/Sanlam Reality preferred login username and password. Do not, under any circumstances, provide your username and password. If you believe that your user username and password have been lost, stolen or compromised, please change the username and password on Sanlam Secure Services.
  • Any delay in notifying Sanlam Secure Services is regarded as either willful intent or negligence on your part. Sanlam Secure Services or Real Futures are not responsible for any transactions performed without your knowledge or consent, and Real Futures is not liable for any loss, of any nature, that you may suffer as a result.
  • For full terms and conditions related to Sanlam Secure Services, click here.
  • Information collection: To monitor and improve the website, Sanlam Reality may use technology to gather information about your use of the website including details of your operating system, browser version, domain name, and IP address (the IP address is a string of numbers that tells us which server you are using but does not identify you). The process of gathering the information as described immediately above uses a technology known as “cookies”. If you do not wish us to collect the information do not click the ‘Remember me’ button when you login.