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Frequently Asked Questions : FlySafair Flights

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FlySafair Flights

Does my discount still apply if I make changes to my booking?

Yes, it does. There are limited changes available on standard flights, while business flights allow for unlimited changes.

For full FAQs on FlySafair bookings, please visit their Help Centre here.

If FlySafair runs a promotion, will I still be able to use my Sanlam Reality discount?

Yes, you will be able to use the discount, but you will notice a difference of 5%. For example, if FlySafair is running a ‘10% off’ promotion and you are eligible for a Sanlam Reality discount of 15%, your discount will amount to a 20% discount instead of 25%.

How do I change the date of my discounted FlySafair flight booking?

Manage your booking by entering your booking reference number and surname, here. You need to be logged in for your discount to be applied to any changes you may make.

What happens if I already have a FlySafair account?

Simply log into your account on the FlySafair website and activate your discount on the Sanlam Reality dashboard.

How do I book flights?

Go to the FlySafair benefit page on the Sanlam Reality website and click on the ‘Book now’ tab. This will direct you to the Sanlam Reality login page on the FlySafair website. Make sure you log in with your Sanlam Reality membership number, ID number or passport number before proceeding with your booking. If you are an existing FlySafair client, you can log in using your credentials and activate your benefit on the Sanlam Reality dashboard.

Can I purchase tickets for my family using the FlySafair benefit?

Only registered dependants on Family membership options can book discounted flights with FlySafair. Main members can book flights on FlySafair flights for themselves, and their dependants can log in using their Sanlam Reality membership number, ID number or passport number. Registered dependants do not have to be accompanied by the main member. If you have a Single membership option, you cannot book discounted flights for your family members.

Does my discount apply to the entire flight?

Your discount applies to your base fare only, and will not apply to airport taxes and added extras.

Can I book any flight using my FlySafair benefit?

Reality Plus and Reality Core members are eligible for discounts on lite, standard and business class flights. Members who are eligible for Wealth Bonus Lifestyle benefits can get discounts on standard and business class flights only.

How many flights may I book per year using the FlySafair benefit?

The maximum number of flights you may book per calendar year are:

  • Reality Core Single = 10 single tickets
  • Reality Core Family = 10 single tickets
  • Reality Plus Single = 10 single tickets
  • Reality Plus Family = 10 single tickets
  • Wealth Bonus Lifestyle benefits = 4 single tickets

Which membership options qualify?

This benefit is only available to Reality Plus and Reality Core members, as well as members with Wealth Bonus Lifestyle benefits.