Programme update: benefits impacted by COVID-19

Programme update: benefits impacted by COVID-19

Last updated on 30th July, 2021 at 03:44 pm

We care about your wellbeing and about helping you live your best financial life even during uncertain and troubling times.

Please see below how your benefits are impacted:

Mango has suspended all flights from 27 July 2021, until further notice.

Members are urged to contact Mango via email at and/or to handle cancellations and voucher-related matters specifically.

Issued vouchers will be valid for 24 months.

Please visit for more information.

Sanlam Reality understands the value of a discounted local flight benefit and is therefore investigating alternative offers.

Bidvest Premier Lounges
Enjoy complimentary access to the Bidvest Premier Lounge in the domestic departure areas of South Africa’s major airports. Bidvest is able to operate with certain limitations.

Trauma, Assault & HIV Assist available to all Reality members
We will be providing all Reality members with 24-hour telephonic emergency assistance and counselling. You will receive help in a situation relating to assault, trauma or accidental exposure to HIV. The helpline is manned by professional resource nurses, maintaining a high level of service. This benefit can be accessed by sending an email to and one our agents will get someone to call you back; alternatively call 011 745 9101.

Legal Assist for all Reality members
The current situation can result in a host of new and often complicated legal issues. To assist you with this, we will be providing all Reality members with access to an unlimited 24/7 telephonic legal advice line manned by qualified in-house attorneys. In addition, if needed, members will be provided with a referral to an attorney for a free 30-minute consultation, letter of demand and telephone call. This benefit can be accessed by emailing and one our agents will get someone to call you back; alternatively call 011 745 9101.

Your gym benefits

All gyms are open with certain restrictions.

Virgin Active
Virgin Active will operate at 50% capacity, and all COVID-19 protocols will be in place. For more information, contact Virgin Active by clicking here.

Planet Fitness and JustGym
Planet Fitness will operate with adjusted times under the new adjusted level 4 restrictions, and all COVID-19 protocols will be in place. For more information, visit the Planet Fitness and JustGym FAQs by clicking here,  or contact them directly by clicking here.

Your travel benefits

Intercape Bus
Permitted and essential travellers to and from Gauteng are asked to visit Intercape platforms for further information on requirements during the adjusted alert level 4 restrictions.

All forms of travel to and from other provinces is permitted.

Intercape Bus will operate on all routes (excluding across borders) with the following restriction as from 4 June 2020:

  • Passengers must wear a mask


Protea Hotels by Marriott®
Protea Hotels by Marriott® is committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and external experts in food and water safety, hygiene and infection prevention, and hotel operations, the Marriott Cleanliness Council is redefining their cleaning and safety standards. They will actively monitor and improve our solutions to ensure a continued focus on the health and safety of our guests and associates.

To see the changes Protea Hotels by Marriott® will be implementing, click here.

To read the Commitment to Clean, click here.

Tempest Car Hire
All Tempest Car Hire branches and depots around the country will be open to meet your rental requirements. Owing to some residual complexities, we will require a 48-hour lead time in order to facilitate your reservation. While there may be some branches that may not be manned by personnel for full working days, these branches still remain open for business and will facilitate any bookings. Our operations team will make contact once a reservation is made to finalise the booking accordingly and to ensure our service providers are available to meet your request. To read the safety procedures and processes that Tempest has put in place, click here.

Your entertainment benefits

Nu Metro
Nu Metro has opened their doors (Friday to Sunday and public holidays), and is ready to welcome you with certain restrictions in place:

  • Book online
  • Your temperature will be taken when entering the cinema
  • You will be required to sanitise at the entrance of the cinema
  • Wear a mask when visiting your nearest Nu Metro cinema
  • Masks may only be removed while you’re enjoying your snacks
  • Cinemas will be sanitized between each show
  • Some seats will be blocked in the cinema to ensure the cinema does not exceed the limit and so that patrons are distanced

Please note: Cinemas at Boardwalk Inkwazi, Key West and Parkview shopping centres will remain closed for now.

For a full list of the new regulations, click here. Here to link to-

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