Programme update: benefits impacted by COVID-19

Programme update: benefits impacted by COVID-19

We care about your wellbeing and about helping you live your best financial life even in uncertain and troubling times. Here are the measures we’ve taken to help you during the COVID-19 pandemic.

Trauma, Assault & HIV Assist available to all Reality members

We will be providing all Reality members with 24-hour telephonic emergency assistance and counselling. You will receive help in a situation relating to assault, trauma or accidental exposure to HIV. The helpline is manned by professional resource nurses, maintaining a high level of service. This benefit can be accessed by sending an email to info@sanlamreality.co.za and one our agents will get someone to call you back; alternatively call  011 745 9101.

Legal Assist for all Reality members

The current situation can result in a host of new and often complicated legal issues. To assist you with this, we will be providing all Reality members with access to telephonic legal advice line manned by qualifying in-house attorneys Monday to Friday from 08:00am – 17:00pm. In addition, if needed, members will be provided with a referral to an attorney for a free 30-min consultation, letter of demand and telephone call. This benefit can be accessed by sending an email to info@sanlamreality.co.za and one our agents will get someone to call you back; alternatively call  011 745 9101.

Your gym benefits

Virgin Active
We know you may not be able to go to the gym: the 36 visits per year rule will be relaxed, effective from March 2020 until further notice. We’ll calculate your rebate on your gym access and fee history using your February 2020 visits. However, if you have attended the gym in March, resulting in a higher rebate, we will apply it accordingly. Virgin Active will not charge a monthly fee for the month of April, which means we will not apply any rebate until further notice.

Independent Gyms & Studios
We know you may not be able to go to the gym or studio: the 36 visits per year rule will be relaxed, effective from March 2020 until further notice. We’ll calculate your discount on your gym or studio access and fee history using your February 2020 visits. However, if you have attended the gym or studio in March, resulting in a higher discount, we will apply it accordingly. Please note: some gyms or studios might not charge a monthly fee from end April onwards, which means we will not apply any discount until further notice. If you do get billed, you will receive the same discount as in your last month.

Your March invoice will be based on your February attendance. We recommended that you reach out to your gym or studio directly should you have any questions.

Planet Fitness

Planet Fitness is now able to operate with certain restrictions and limitations.

Debit orders will run as soon as the clubs re-open on the date originally chosen for debit order to run. Subscription will be reinstated and first payment will be on normal payment date.

The opportunity to continue freezing memberships for up to 2 months FREE, after which the standard 50% freezing fee will apply. Online classes still available. Additional freezing will be looked at on a case by case basis

Operating times will differ from Club to Club due to curfew and deep cleaning. Members urged to contact their gym for this information. Standard cancellations T&C’s will apply. We are urging members to rather freeze until they are ready to return to gym Cancellation queries can be directed to email customerservice@planetfitness.co.za

For a full list of FAQs and to find out what safety measures are in place at your gym, click here.

JustGym

We know you may not be able to go to the gym: the 36 visits per year rule will be relaxed, effective from March 2020 until further notice. We’ll calculate your discount on your gym access and fee history using your February 2020 visits. However, if you have attended the gym in March, resulting in a higher discount, we will apply it accordingly. Planet JustGym will not charge a monthly fee for the month of April, which means we will not apply any rebate until further notice.

Your travel benefits

Intercape Bus

Intercape Bus will operate on all routes (excluding across borders) with the following restrictions as from 4 June 2020:

As a Club member who would like to book, you will not be required to provide your permit at the time of booking; however, you will be required to produce your permit when boarding the bus (no permit/mask = no boarding).

Mango

In compliance with government’s continued enforcement of a nationwide lockdown, Mango will resume flying on Monday, 15 June 2020. New bookings are open now for travel from 15 June 2020.

  • Permitted flights are between Johannesburg, Durban and Cape Town.
  • Only individuals travelling for essential or business travel reasons are permitted to travel by air during this phase of lockdown, and all travellers must present a relevant travel permit and letter from their employer authorising travel. This will be checked at the entrance of airports and again at check-in / boarding.
  • If a traveller does not have a relevant travel permit for either essential or business travel signed off appropriately, the traveller will not be granted access to the airport, and may subsequently forfeit the travel ticket as purchased.
  • Mango adheres to strict safety protocols and encourages its passengers to also adhere to mandated requirements for travel.
  • Due to these extra regulatory and safety protocols, Mango would advise guests to plan for extra time for their flight journeys. Guests need to arrive at least two-and-half hours prior to flight as a contingency for any unforeseen delays.

Mango will be strategically seating its passengers on-board all its aircraft with exceptions made for guests who are travelling together. Mango will additionally be making it compulsory for all guests and crew to wear cloth masks prior to entering aircraft. Guests are to note that if they do not arrive at the airport with a mask, they will be prohibited airport entry.

For more information, visit the Mango newsroom here.

Emirates

As routes slowly open and Emirates takes to the skies once more, you can feel confident about your wellbeing when you fly with them. Find out about the measures they’re taking to protect you at every step of your journey.

For more information about the measures they have in place, click here.

To find out which destinations you will be able to fly to, click here.

Bidvest Premier Lounges

We are pleased to announce that the Domestic Lounges will be reopening with a phased approach from Friday, 9  October 2020.

A reminder that, in line with the Government Gazette, the following rules will be in place:

  • Social distancing of 1.5m per person
  • Wearing of face masks
  • Hand sanitisation
  • Maximum 50% capacity per lounge (seats will be spaced accordingly)
  • Alcohol only to be served between 10h00 and 22h00 daily
  • Protection screens at reception areas
  • Food to be served in sealed containers/dishes

For more information, please click here.

Protea Hotel

Protea Hotels by Marriott® is committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and external experts in food and water safety, hygiene and infection prevention, and hotel operations, the Marriott Cleanliness Council is redefining their cleaning and safety standards. They will actively monitor and improve our solutions to ensure a continued focus on the health and safety of our guests and associates.

To see the changes Protea Hotels will be implementing, click here.

To read the Commitment to Clean, click here.

Tempest Car Hire

Effective from 1 June 2020, all Tempest Car Hire branches and depots around the country will be open to meet your rental requirements. Due to some residual complexities, we will require a 48-hour lead time in order to facilitate your reservation. While there may be some branches that may not be manned by personnel for full working days, these branches still remain open for business and will facilitate any bookings. Our operations team will make contact once a reservation is made to finalise the booking accordingly and to ensure our service providers are available to meet your request. To read the safety procedures and processes that Tempest has put in place, click here.

International Travel Insurance (Reality Access for Fedhealth members only)

Your travel insurance benefit covers you for COVID-19, in accordance with your specific policy documentation and terms and conditions.

International Travel Insurance (Reality Access for Fedhealth members only)

Your travel insurance benefit covers you for COVID-19, in accordance with your specific policy documentation and terms and conditions.

Your entertainment benefits

Computicket

For postponed events:
If you’ve booked a ticket for an event or performance that’s been postponed, you can request a full refund. You can return your ticket to the outlet you collected it from (Shoprite, Checkers, Checkers Hyper, Computicket outlets and House&Home) for a full refund. Alternatively, you’ll be able to exchange your tickets for the new event or performance date, once this has been confirmed.

For cancelled events:
If you’ve purchased via a credit card or the web and haven’t collected your tickets yet, you’ll automatically be given a full refund within 3-7 working days by sending an email to info@sanlamreality.co.za and we will be in touch. If you’ve already collected your ticket, you can return your ticket to the outlet you collected it from (Shoprite, Checkers, Checkers Hyper, Computicket outlets and House&Home) for a full refund.

Nu Metro

Nu Metro has opened their doors and is ready to welcome you with certain restrictions in place.

  • Book online
  • Your temperature will be taken when entering the cinema
  • You will be required to sanitise at the entrance of the cinema
  • Wear a mask when visiting your Nu Metro cinema
  • Masks may be removed while you’re enjoying your snacks
  • Cinemas will be sanitised between each show
  • Some seats will be blocked in the cinema to ensure the cinema does not exceed the limit and distance between patrons

For a full list of the new regulations, click here.

Still got questions? Email us on info@sanlamreality.co.za.

For up-to-date information on COVID-19 in South Africa, click here.

Want to learn more?

We send out regular emails packed with useful advice, ideas and tips on everything from saving and investing to budgeting and tax. If you're a Sanlam Reality member and not receiving these emails, update your contact details now.

Update Now