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Frequently Asked Questions : Burial Repatriation & Funeral Support

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Burial Repatriation & Funeral Support

Which membership options qualify?

This benefit only applies to Wealth Bonus Lifestyle for Sanlam Corporate members.

How and where is the service provided?

Transportation of the deceased is provided if the death is within South Africa, Lesotho, Eswatini, Zimbabwe, Botswana or Namibia to a funeral home closest to the place of burial within South Africa.

Can my relatives use the transport services?

If the death occurs in South Africa, transportation arrangements will be made for one relative to the final funeral home and will include overnight accommodation, if required.

Who can use this benefit?

If you have a pension or provident fund, or a life and disability product with Sanlam Corporate via your employer, you automatically qualify for Wealth Bonus Lifestyle for Sanlam Corporate benefits. The insured’s next of kin can access this benefit, either by themselves or via the principal insured’s employer, by calling our specialised call centre on 0860 732 558/9.

Can I talk to someone in my own language?

Calls to 0860 732 558/9 can be answered in any one of the official languages of South Africa.

What are the services provided with this benefit?

Transportation of the deceased:

  • Via road or air;
  • From anywhere in South Africa, Lesotho, Eswatini, Zimbabwe, Botswana, Namibia or Mozambique (south of the 22° latitude) to a funeral home closest to the place of the burial within South Africa.

Accompanying the deceased, if the death occurs in South Africa

  • Transportation arrangements for a single relative to accompany the mortal remains to the final funeral home;
  • Overnight accommodation (for a single relative).

Other services that are aimed at simplifying the death/burial for the family, are also available:

  • Assistance and advice on claims procedures is provided to the surviving family;
  • If necessary, legal assistance can be arranged to assist with the interpretation of the will and the management of the necessary documentation;
  • Advice can be provided on matters such as obtaining a death certificate and cross-border documentation;
  • Referral to a pathologist can be made if an autopsy is necessary;
  • Referral to reputable funeral parlours and providers of other funeral services such as catering and transport can be made, and clients benefit from our experience and knowledge of suitable providers; and
  • Assistance can be provided when looking for a tombstone supplier.