Frequently Asked Questions : Discount Coupons
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Discount Coupons
Which membership options qualify?
This benefit is only available to Reality Club and Wealth Bonus Lifestyle for Sanlam Corporate members.
Do my discount coupons expire?
Yes, once issued, the coupon expires at the end of that calendar month. For example, if a code is requested on 5 May, it will expire on 31 May. If a code is requested on 16 May, it will also expire on 31 May.
The items I have selected are on promotion, will I still be able to use my discount coupons?
If the items you have selected are also on promotion with the Checkers Xtra Savings rewards card, the system will automatically apply the highest discount at checkout. However, for in-store promotions, both discounts will apply.
I did not receive all my SMS coupon codes – what now?
Each product of the same denomination amount, such as R3, R5, R10 and R20, will only require one code at checkout. The coupon codes will be combined into a single code. Other codes of the same value will not be required, as the discount would have already been applied. Please double-check your receipt.
Where do I find my discount coupons?
Log in to the Sanlam Reality website and redeem your coupons online, or simply dial *134*20019# on your mobile device. Enter your ID or to view your available coupons. Select the coupons you wish to redeem and your unique code will be sent to you on your mobile device via SMS, ready for you to redeem at the till during your next Shoprite, Checkers or Checkers Hyper shop.
To find out more, go to https://www.sanlamreality.co.za/benefit/discount-coupons/.
Are there coupon codes for every discount available on the system?
Yes, there are unique coupon codes for each product.
How many coupons can I add to my cart?
You can add up to 10 coupons to your cart at a time; however, you can add another 10 coupons to your cart once you’ve sent your first 10 coupons via SMS.
How many coupons can I redeem per product?
You can redeem up to 5 coupons per product per month
Where can I use my coupons?
Valid coupons can be used at select Shoprite, Checkers or Checkers Hyper store.
Can I use the discount coupons for any products?
No, you can only use the discount coupons for the products that are available to you.
Can I use the discount coupons at any time?
You can use them when shopping at any time within 30 days of receiving the SMS coupon code.
Can I use the coupon code more than once?
No, once the code is used, it will not work again.
Do I get a coupon code for every discount available on the system?
Yes, you need to get one code for each product.
What do I do if the coupon code doesn’t work at the till when I’m shopping?
Please issue yourself a new code via your mobile device, as it may have expired. If the problem persists, ensure that the cashier entered the code like a barcode and not a WiCode.
What do I do if the till operator doesn’t know about this?
Please ask to speak to the manager and they will be able to help you. We try our best to make sure that all store staff are trained. New staff members may be unaware or untrained for coupons.
I requested to send coupons to myself, but have not received my SMS – what do I do?
Please start again and try to re-issue yourself with a new code. If this still does not come through, contact the call centre on 0860 00 7325 to request assistance.
The coupons I wanted to redeem have expired – can I exchange them?
Unfortunately not – once a coupon has expired, it cannot be exchanged or reactivated. You will need to look for new coupons on the Sanlam Reality website, or dial *134*20019#.