Trauma & Medical Assist

Your Trauma and Medical Assist benefit gives you access to a free 24-hour counselling and medical hotline provided through ER24. The ER24 medical personnel, including paramedics, nurses and doctors, are available 24 hours a day, seven days per week, to provide general medical assistance and trauma support and counselling. This is an advisory and information service only, and does not permit an accurate diagnosis. Note: Should you need an ambulance or hospitalisation, then that cost is for your own expense.

Call 0860 00 7325 to use Trauma and Medical Assist and follow the voice prompts. The call centre is available 24/7, 365 days a year. Please have your ID number at hand when using the service.

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