Terms and Conditions

Tier status model

Earning tier points

Category 1: Product and portfolio

Sanlam Group products and strategic partners

• On a monthly basis, all members can earn points based on their Sanlam and Santam premiums (single or recurring), on the fund values they have invested with Sanlam or on the monthly premiums for qualifying medical aids, namely Bonitas, Fedhealth, Barloworld Medical Scheme or Nedgroup Medical Aid Scheme (NMAS).
• The maximum earnable points per year is 25 000 (Single membership options) or 50 000 (Family membership options).
• The points-earning breakdown is as follows:

* RP = Recurring premium ie monthly or quarterly
** SP = Single premium ie once off
***Members of Barloworld, NMAS or Fedhealth medical schemes will earn tier points as follows:

• The full medical scheme contribution will be taken into account on a Sanlam Reality Family membership option where the member has dependants on the medical scheme.
• The full medical scheme contribution will be taken into account on a Sanlam Reality Single membership option where there are no dependants on the medical scheme.
• Fifty percent of the full medical scheme contribution will be taken into account on a Sanlam Reality Single membership where there are also other dependants on the medical scheme.

***At this stage, Bonitas is unable to supply Sanlam Reality with the premium information required to allocate members’ points, as it is contrary to the Scheme’s privacy policy. These members will be able to earn their premium points by submitting the following with their Sanlam Reality membership number to info@sanlamreality.co.za:

• For 2020, the medical scheme contribution certificate stating the regular medical scheme contribution must be sent by 15 January 2021.

In addition to this, an annual sub-capping applies as per the following grouping:

Category 2: Managing your risk: health and life

Members can earn a maximum of 30 000 tier points (Single membership) or a maximum of 50 000 tier points (Family membership) for their ‘Managing your risk’ category. This category includes health & life activities, as well as safety & security activities.

2.1 Managing your risk: health & life

Only members with life insurance products, savings products and retirement annuity products, a medical scheme membership, investment products and/or a will or trust with Sanlam can earn tier points in this category.

Gym attendance

Reality Plus and Reality Core members can earn points for gym attendance. Members with a Sanlam Reality contract at Planet Fitness can automatically earn 150 points for every gym visit (restricted to 1 visit per day). On Family membership options, only visits of dependants 18 years and older will be taken into account.

• The maximum earnable points per year is 15 000 (on the Single membership options) or 30 000 (on the Family membership options).
• The maximum combined points for gym and outdoor events logged per year is 20 000 (Single membership options) and 50 000 (Family membership options).

Basic medical
Reality Plus and Reality Core members can earn points for completing a basic medical every year. The basic medical includes four tests:

• BMI test
• Glucose test
• Cholesterol test
• Blood pressure test

Please note that the above tests can only be administered on dependants that are 18 years or older.

A member can earn points by visiting any Clicks, Alpha Pharm, Arrie Nel or The Local Choice pharmacy and completing the basic medical test. The test is for the member’s own account. The member must provide the nurse doing the test with their identity number or Sanlam Reality membership number. We recommend that members make an appointment in advance and bring proof of identity.

Points will be earned depending on the results of the tests. For each of the four tests the earnable points per range are:

• Ideal range: 2 500 points
• Almost ideal range: 2 000 points
• Not ideal range: 1 000 points

The maximum earnable points for this is 10 000 points (on the Single membership options) and 30 000 points (on the Family membership options).

Outdoor events
Reality Plus and Reality Core members can earn points for completing outdoor events. A member will automatically earn points for completing events and logging them on Entrytime.

Each event will be categorised, and points will be earned per category: easy (2 000 points), intermediate (4 000 points) and tough (8 000 points).

The events, and their classifications, are rated as indicated in the table below:

• There is no limit to how many events a member may enter, although points are capped. The maximum earnable points per year are 15 000 (Single membership options) and 45 000 (Family membership options).
• The maximum combined points for gym and outdoor events logged per year is 20 000 (Single membership options) and 50 000 (Family membership options).

2.2 Managing your risk: safety & security

Only members with a Santam product can earn tier points in this category.

Annual Vehicle Inspection

Reality Plus and Reality Core members who have at least one Santam personal insurance product can earn tier points for completing an annual vehicle inspection at any Tiger Wheel & Tyre or Tyres & More outlet throughout South Africa. Please note: completing this vehicle inspection does not affect your Santam policy.

The maximum earnable points will be allocated to a Sanlam Reality member depending on the membership option and number of insured vehicles they have.

• Annual maximum for a Single membership option: 10 000 tier points
• Annual maximum for a Family membership option: 30 000 tier points
• More than one vehicle can be registered on a Family membership option, as long as the driver is the main member or a dependant on the Family membership option.
• Depending on the answers during the inspection, members will be allocated 2 500 points for an ‘excellent’ response, 2 000 points for a ‘good’ response and 1 000 points for a ‘poor’ response.

The inspection includes the following categories and points allocations:

Vehicle Tracking Device

Reality Plus and Reality Core members who have at least one Santam personal insurance product can earn tier points for having a deep-installed tracking device that measures driving behaviour fitted to their vehicle and achieving ‘excellent’ or ‘average’ driving scores every month. Please note: having this device installed does not affect your Santam policy.

Members who have contracts with the following tracking companies will automatically earn tier points:

• Altech Netstar
• C-Track
• Car-Track
• Tracker

Points earned will be allocated as follows:

• The maximum earnable points per year is 20 000 (on the Single membership options) or 50 000 (on the Family membership options).
• More than one vehicle can be registered on a Family membership option as long as the driver is the main member or a dependant on the Family membership option.

Category 3: Programme

You can earn tier points for engaging with the Sanlam Reality programme. Most of these tasks can be done online.

Joining Sanlam Reality or upgrading your membership
Qualifying clients who have just joined Reality Plus or Reality Core, or members who move from Single to Family membership options, to a higher premium membership option or take out a Sanlam Money Saver credit card will automatically receive tier points.

• All members will earn 2 500 once-off points for joining Sanlam Reality.
• All members will earn 3 000 points for taking out the Sanlam Money Saver credit card. Each additional card earns 1 000 points to a maximum of 5 000 points
• All members who upgrade from the Single membership option to the Family membership option, or from Reality Core to Reality Plus will earn
  1 500 points.
• Reality Club members who upgrade to one of the tiered options will earn 2 500 points.

Registering on Sanlam Secure Services
Reality Plus and Reality Core members can earn tier points for registering on Sanlam Secure Services for the first time. Secure Services provides access to your combined portfolio of Sanlam products including Sanlam Private Wealth, Glacier, Sanlam Collective Investments and Sanlam Individual Life.

• All members (principal members and dependants) can register on Sanlam Secure Services and earn 1 500 tier points.
• The tier points are capped at 1 500 points on the Single membership options and 3 000 points on the Family membership options.
• This is a once-off points allocation for the lifetime of the member.

Click here to register for Sanlam Secure Services.

Category 4: Online Wealth Activities

Wellness check
Only the principal member can earn tier points for doing an online wellness check once a year (3 000 tier points).

Financial activities

• Only the principal member can earn points for completing or using a set of online tools, questionnaires and quizzes on the Sanlam Reality Wealth Sense platform. Each tool or questionnaire will earn the member 1 000 points, and each quiz will earn the member 500 points.
• Only the principal member can earn 8 000 points once a year for requesting to see a Sanlam financial planner through the Sanlam Reality website.
• An overall cap of 5 000 points per year exists on the following combination of activities – calculators, questionnaires and quizzes.

 TaxTim

• Reality Plus and Reality Core members will earn 3 000 tier points for using TaxTim. The points are capped at 3 000 points per year for a Single membership option and 6 000 points per year for a Family membership option.

Tier categories and activities

Category 1: Product and portfolio

Tier points are earned by holding products from the Sanlam Group and its strategic partners:

• Retirement provision
• Savings
• Annuities
• Life cover products
• Glacier investments
• Santam
• Sanlam Wills
• Sanlam Trust
• Sky
• Medical aid

Important note: The Santam product must be taken out directly with Santam and not through a broking firm, and must be a personal insurance product and not a commercial product.

Category 2: Managing your risk

Tier points are earned based on your qualifying products and the specific programme that you joined.

2.1 Product: Health, life, savings, investments, personal loans, Wills and trust
You can earn tier points for doing the following:

• Basic medical
• Gym attendance
• Outdoor events

2.2 Product: Safety & security
If you have a short-term product, you can earn tier points for:

• Annual vehicle inspection
• Vehicle tracking device and driving behaviour

Category 3: Programme

Tier points are earned by updating and enhancing your programme experience:

• Join Sanlam Reality
• Upgrade membership
• Sanlam Reality referral
• Register for Sanlam Secure Services
• Update contact details
• Download Santam App (Sanlam clients only)
• Download the Sanlam Reality App

Category 4: Online wealth

Tier points are earned by completing wealth-related activities and calculators:

General

• Sanlam financial planner visit
• TaxTim
• Financial questionnaires
• Wellness check
• Home safety questionnaire
• Financial quizzes

Tools and calculators

• Income tax calculator
• Loan repayment calculator
• Retirement calculator
• Savings calculator
• Vehicle value calculator
• Home contents inventory calculator
• Building value calculator

General

Moving between tiers

• All Sanlam Reality members (excluding Reality Club) will earn tier points in various categories over a calendar year; this will determine their tier status for the following year.
• For 2020, the medical scheme contribution certificate stating the regular medical scheme contribution must be sent by 15 January 2021.
• All new members who joins the programme will be allocated to the Bronze tier regardless of their membership option.
• In January each year, the programme will reconcile tiering activities for the previous year, including all points earned up until 31 December of the previous year.
• Your previous year’s tier status and the relevant discounts will still apply in January, and your new tier status and discounts will apply from February of the current year, effective until the end of January the following year.

Moving between membership options

• When a member moves from a tiered membership option to another tiered membership option (i.e. from Reality Core to Reality Plus), the member’s points and tier status will remain in place.
• Should a member move from a tiered membership option to a non-tiered membership option, that member will forfeit all points accrued up to that date.
• When a member moves from a non-tiered membership option to a tiered one, this will be treated as a new membership registration.

Cancellation and closures

• When a Sanlam Reality membership is cancelled, the member forfeits their tier points.
• When a Sanlam Reality membership that has been cancelled is reinstated in the same tier year, the member can continue with the tier points they have accumulated in the said tier year and retain the tier status they had on cancellation. The member will not receive Join Now tier points.
• When a Sanlam Reality membership that has been cancelled is reinstated in the next tier year, the member cannot continue with the tier points they have accumulated and will start with new tier points on a Bronze tier status.

Tier points balance carry-over

• A certain percentage of tier points will carry over from one calendar year to the next calendar year.
• The carry-over points are calculated using the table below. The carry-over points are cumulative, meaning in year two you will carry over a combined total of your year one and year two carry-over points.

• This carry-over process continues until a maximum of 15 000 carry-over points has been reached. From that point onwards, the member will carry over 15 000 points each subsequent year.

Tier status levels

The points earned in a calendar year will determine your tier status for the following year. Tier status levels are defined as follows:

Exclusive tiering activities
Only Sanlam Reality members who have at least one Santam personal insurance policy per membership option can earn tier points for the following activities: annual vehicle inspection and vehicle tracking device.

Inheritance of tier points
When a main member on a Family or Single membership passes away, a dependant can inherit the tier points and tier status of the main member.