Frequently Asked Questions : Membership
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Sanlam Reality Mobile App
Do I have to download the App to access my benefits
No, you don’t need to download the App in order to access all of your benefits, but the App is designed to give you access to key benefits on the go! In addition, there are some benefits that are exclusive to the App (see below). The Sanlam Reality App gives you access to the following benefits:
- Nu Metro
- Uber
- Bidvest Premier Lounge
- Personal Assistant
- Independent Gyms & Studios
If you’re a Sanlam Reality member, you can log into the App using your South African ID number or your Sanlam Reality membership number.
The Sanlam Reality App is free to download and use as a Sanlam Reality member.
First, check that your phone’s software is updated. If you still have issues, contact our call centre on 0860 732 548/9.
If you’re a Sanlam Reality member, you can log into the App using your South African ID number or your Sanlam Reality membership number.
The App doesn’t work on my phone – what now?
First, check that your phone’s software is updated. If you still have issues, contact our call centre on 0860 732 548/9.
How do I download the App?
Go to your app store (iStore or Google Play Store) on your device. Search for ‘Sanlam Reality’ and download the Sanlam Reality App for free.
Which devices are able to download the App, and what software do I need to download the App?
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- Android: from 5.1-8
- iOS: from 11.0 to the latest release.
I’ve deleted my App/changed phones – what happens to my information and data in the App?
Your App data will be automatically restored when you download the App to your new device.
My App isn’t working – help!
Please contact our call centre on 0860 732 548/9 and they will be able to offer further assistance.
Can dependants on my Sanlam Reality membership use the App?
Yes, they can. Members and their dependants can log in with their membership numbers or their ID numbers, which means your dependants can access benefits within your Family membership option from the App on their own devices.
I’ve paid for a service or ticket through my App but haven’t received my booking codes – who do I contact?
Please contact our call centre on 0860 732 548/9 and they will assist you further.
The App isn’t logging my gym visits – what do I do?
Please contact the call centre on 0860 732 548/9 so that they can investigate the issue. In the meantime, please ask your gym or studio to manually log your visits.
Which benefits are exclusive to the App?
You can only access the Independent Gyms & Studios benefit in-App, and you can only activate your Uber benefit (once-off) in-App.
I’ve lost benefit vouchers/booking codes/tickets from my App’s wallet – how do I restore them?
Please contact our call centre on 0860 732 584/9 and they will assist you further.
Wealth Bonus Lifestyle benefits
Why do I have access to complimentary Wealth Bonus Lifestyle benefits?
You have access to Wealth Bonus Lifestyle benefits because you own a participating product with the Sanlam Group which qualifies you for these benefits. You may have one or more of the following Wealth Bonus products. Some of the products might also include a monetary Wealth Bonus benefit.
- Sanlam Individual Life Funeral policy
- Sanlam Indie policy
- Matrix Premier policy
- Echo Retirement Annuity
- Echo Preservation Fund
- Wealth Edge Endowment
- Sanlam Personal Loan with Wealth Bonus
- Sanlam Money Saver Credit Card
What are my Wealth Bonus Lifestyle benefits?
You will enjoy the following Wealth Bonus Lifestyle benefits at no additional cost to you.
2. FlySafair – 10% off tickets annually (standard and business class flights only)
3. Online Education by Boston – Access to free supplementary high-school education platform (CAPS curriculum), as well as access to discounted Cambridge home-schooling and free Social and Emotional learning platform.
4. Uber – 20% off after-hours trips (22:00-04:00)
5. RSAWEB – 10% off fibre data subscription to your home or business
6. Intercape Bus – 20% (up to R150) off two Intercape Bus tickets annually.
How soon can I start using my benefits after I’ve taken out a new Wealth Bonus qualifying policy?
As soon as you have been issued with your policy and Sanlam receives your first premium, we will register you for Wealth Bonus Lifestyle benefits. You will receive a welcome email or SMS with your membership number and an explanation of all your benefits, in the month following the payment of your first premium.
Should you decide to take out a Sanlam funeral policy, your registration will take place at the end of the month in which you have purchased the policy. You will therefore be able use your Wealth Bonus Lifestyle benefits at the beginning of the month following the purchase of your first funeral policy with Sanlam. To access these benefits, login with your ID or registration number on www.sanlamreality.co.za/wealth-bonus-lifestyle-benefits.
In your welcome communication you will receive a membership number that you can use for all the Sanlam Reality benefits. You don’t have to wait until you’ve received your Wealth Bonus Lifestyle benefits welcome book and membership number before you start using your benefits.
Do I have to pay for my Wealth Bonus Lifestyle benefits?
Wealth Bonus Lifestyle benefits are offered to you at no additional cost. You do not need to pay to use the discounted benefits. Should you want bigger discounts or get more loyalty and rewards from the Sanlam Group, click here to join one of our paid options online. Get immediate access to more with Sanlam Reality Club, Core or Plus at a membership fee from as little as R53 per month.
How do I access my Wealth Bonus Lifestyle benefit discounts?
Follow the easy step-by-step process to claim one of the benefits below by clicking on each benefit.
Alternatively, you can visit Wealth Bonus Lifestyle Benefits | Sanlam Reality and watch the video or scroll down to see your benefits.
How do I book my Intercape Bus ticket?
You can book your Intercape Bus ticket and access your benefit in the following ways:
Option 1:
- Contact the Call Centre on 0860 732 548/9 or send a WhatsApp to 021 380 4400.
- An agent will assist you with your discounted booking.
- Receive your booking via email and your booking reference via sms.
Option 2:
- Log into sanlamreality.co.za
- Click on the Intercape Bus benefit under the Travel benefits and follow the easy step-by-step process to book the trip.
- Enter your ID or membership number on the Intercape Bus website
- Select your trip and pay online
- Receive your booking via email and your booking reference via sms
Can I speak to someone to find out more?
Yes, you can speak to our friendly call centre agents on 0860 732 548/9. See terms and conditions.
Family options
How do I add my dependants on the Family membership options?
When you join you must complete their details in your application form. Alternatively, you can call the Sanlam Reality Call Centre on 0860 732 548/9 and an agent will assist you in adding them.
Can registered dependants on the Family membership options use all the benefits?
Yes, registered dependants may use all the benefits as per your membership option. Please note: certain benefits will have their own rules pertaining to age restrictions. At Sanlam Reality, we recommend that only dependants over the age of 18 make benefit bookings on their own. Please consult the T&Cs for more information.
Join Sanlam Reality
How do I change my membership option?
To change your membership option, please contact the Sanlam Reality call centre on 0860 732 548/9 and they will assist you.
When will I get my welcome pack?
You will receive your welcome pack between two and four weeks after registration (dependent on the postal system).
How soon can I start using my benefits after I’ve joined the programme?
As soon as you have been issued with a membership number, which you will receive via SMS, you can start using all the Sanlam Reality benefits applicable to your membership option. You don’t have to wait until you’ve received your welcome book and membership card in the post before you start using your benefits.
Who can join Sanlam Reality?
Sanlam Reality is open to anyone. Click here to join online and get immediate access to membership benefits.
How do I join Sanlam Reality?
It’s easy – contact the Sanlam Reality call centre on 0860 732 548/9 or complete our online membership form. See terms and conditions.