Frequently Asked Questions : Entertainment
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Nu Metro Movies and Refreshments
Can I still use my old movie mobi codes?
Movie mobi codes purchased before 19 March 2015 expire three years after date of purchase. Use your movie mobi codes to book your seat directly on the Nu Metro website or use them to book your seats with the teller at any Nu Metro kiosk.
Where do I get my booking reference?
Once you have made payment, you need to select how you would like to receive your booking reference (SMS, email or print). Once selected, you will receive two booking references – one for the movie tickets and one for the refreshment combo purchased. Please note you will receive one SMS containing the voucher codes for each refreshments combo purchased per movie.
How do I collect my movie tickets and refreshments combo?
Collect your movie tickets at the Nu Metro self-service kiosk by swiping your debit or credit card or by entering your movie ticket reference number. Show your refreshments voucher code at the refreshments counter to receive your medium popcorn and drink (either a 500ml soda or water).
If you have booked your tickets at the cinema, your tickets will be issued immediately.
How do I purchase a refreshments combo?
You will have the option to purchase a refreshment combo during the movie ticket-booking process. Note: you may only purchase the same number of combos (or less) as movie tickets booked.
How do I book my seat at a Nu Metro cinema?
You can book your seat when making your movie ticket purchase via the Sanlam Reality mobile app or the Nu Metro website. Alternatively, you can book your tickets at a Nu Metro cinema by visiting a counter or a self-service terminal.
How do I buy movie tickets if I don’t have internet access?
You can call Sanlam Reality on 0860 732 548/9 and a call centre agent can assist you. For Reality Club members, please call 0860 00 7325 for assistance. Alternatively, you can visit a Nu Metro cinema and book at the counter or at the self-service terminal.
How do I buy Nu Metro movie tickets through Sanlam Reality?
You can book movie tickets via the Nu Metro website here. Alternatively, you can book a movie on the Sanlam Reality mobile app. Click here to download on the App Store and here to download on Google Play. You can also book your tickets at a Nu Metro cinema by visiting a counter or a self-service terminal.
Can I change or cancel my discounted Nu Metro movie ticket or refreshments combo purchase?
No cash refunds or changes are allowed for discounted online movie tickets or refreshment combo purchases. Read the T&Cs for more information.
How many discounted refreshment combos may I buy per month?
Reality Plus members can buy a maximum of 30 discounted refreshment combos per month, and Reality Core members can buy a maximum of 20 discounted refreshment combos per month. Reality Club members and clients with Wealth Bonus Lifestyle benefits can buy a maximum of 10 refreshment combos per month. These purchases are only permitted to movie tickets bought on the Sanlam Reality website.
How many discounted movie tickets can I qualify for per month?
Reality Plus members can buy a maximum of 30 discounted movie tickets (2D or 3D) per month. Reality Core members can buy a maximum of 20 2D discounted movie tickets per month; Reality Club members and clients with Wealth Bonus Lifestyle benefits can buy a maximum 10 discounted 2D movie tickets per month.
Which discounted movies am I eligible for with my membership?
You can get up to 65% off movies as a Reality Plus, Core, Club, and Wealth Bonus Lifestyle member. Find out more here about the specific Nu Metro discounts dependent on the type of membership you have.
Which membership options qualify?
This benefit is only available to Reality Plus, Reality Core and Reality Club members, as well as clients with Wealth Bonus Lifestyle benefits.
What happens if I lose the SMS with my movie mobi codes?
Call Sanlam Reality on 0860 732 548/9 and follow the voice prompts for movies. An agent will assist you by resending your movie mobi codes, either via SMS or email. For Reality Club members, please call 0860 00 7325 for assistance.
RSAWEB
Which membership options qualify, and what is the discount on fibre to your home?
- Reality Plus members get 20% off fibre to your home.
- Reality Core members get 15% off fibre to your home.
- Reality Club members get 10% off fibre to your home.
- Members with Wealth Bonus lifestyle benefits get 10% off fibre to your home.
What is Fibre?
- Fibre optic internet is the fastest and most reliable connectivity solution for your home. By using fibre optic cables to transmit data, fibre connectivity can travel at the speed of light and is not affected by your distance from the source.
- In the past, fibre was regarded as an expensive alternative to ADSL However, fibre has become even more affordable than ADSL. It offers a wider variety of packages to suit the unique needs and lifestyles of consumers.
I am an existing Sanlam Reality member without an existing fibre line with RSAWEB?
Log into the Sanlam Reality website, and make your way to the RSAWEB benefit page. Once there, select the ‘Sign up/activate’ button. You will be redirected to the RSAWEB website, where you will check if fibre is available in your area, select your RSAWEB fibre package then follow the prompts to sign up.
I am an existing Sanlam Reality member and have an existing fibre line with RSAWEB?
Download the RSAWEB app via Google Play, Apple app store or Huawei App Gallery or select the ‘Sign up/activate’ tab on the Sanlam Reality website. Once downloaded, please insert your Sanlam Reality membership number for validation, then sign-in to activate your Sanlam Reality discount.
How do I contact RSAWEB as a member to verify my discount and check for fibre in my street and area?
You can call RSAWEB on 0874700655, email fibresupport@rsaweb.net or visit the RSAWEB contact page.
What does my discount apply to?
The discount only applies to the monthly service fee of your home subscription package.
This discount does not apply to:
- Initial fees
- Set-up fees
- Hardware fees
- Fixed LTE
- Any other service that is not Fibre to your Home, such as but not limited to Prepaid connectivity, VoIP, Security services (Olarm or Anti-virus products).
Are there any fees for the Fibre installation?
- Fibre installation and/or connection fees (collectively known as set-up fees) may be charged and are fibre network provider dependent. For most, but not all fibre service packages, RSAWEB covers the set-up fees on the customer’s behalf. Therefore, the set-up fees are either not initially payable or payable upon service activation, depending on the service purchased. If set-up fees were initially covered by RSAWEB on behalf of the customer, and the fibre service is cancelled within 12-months (or the specified contract term) of the service being activated, RSAWEB will claw back the cost of any set-up fees that were paid to the Fibre Network Operator by RSAWEB.
- Depending on the Fibre Network Operator, the first 5 to 20 meters of trenching is included in the installation fees. For installations that require more trenching than the fibre networks maximum trenching distance, the customer will be liable to pay the cost of additional trenching. Installation and trenching will be charged directly to the customer and is subject to prior agreement (approval of a quote) and payment by the customer before trenching and installation commences.
- RSAWEB charges a hardware delivery fee of R195, payable on any physical goods ordered.
Can I upgrade, downgrade or cancel?
- Upgrades are effective within 3 days of receiving your upgrade request.
- Downgrades are effective on the 1st of the new month (if you downgrade before the 20th, otherwise it will only be effective the next month). A downgrade fee of R250 will be charged.
- To Cancel, RSAWEB requires one calendar months' notice. This can be done by logging a ticket via their Self-Service page and selecting the ‘Cancel your order or service’ T&Cs apply.
How long do I have to wait for my installation?
- This would depend on whether it is a new or existing installation and which Fibre Network Operator it is. These timelines for new installations do not apply if you are in an area that is not fibre ready, infrastructure has not been approved (multi-dwelling units), if your order is associated with ‘moving homes’ or if you are switching to RSAWEB from another Internet Service Provider (ISP).
- Octotel’s standard turnaround time is 7-14 business days for a new installation and 1-3 business days for an existing installation activation.
- Vumatel’s standard turnaround time is 14-20 business days for a new installation and 1-3 business days for an existing installation activation.
- Frogfoot’s standard turnaround time is 15-20 business days for a new installation and 1-3 business days for an existing installation activation.
- Openserve’s standard turnaround time is 7-14 business days for a new installation and 1-5 business days for an existing installation activation.
- SADV’s standard turnaround time is 20 business days for a new installation and activations.
- Thinkspeed’s standard turnaround time is 10 business days for a new installation and activations.
- Metro Fibre Networx’s standard turnaround time is 4-6 weeks for a new installation and 1-3 business days for an existing installation activation.
- Lightstruck’s standard turnaround time is 2-4 weeks for a new installation and 1-5 business days for an existing installation activation.
- Fibre Geeks’ standard turnaround time is 5-7 business days for a new installation and activations.
- Fixed LTE standard turnaround time is 5-7 business days.
- Estimated time of arrival for migrations (for properties that have an existing fibre installation with the selected Fibre Network Operator):
- Should there be an existing installation at your premises it can take up to 5 days for the provider to migrate your line. As soon as your fibre line is active, you can be connected to RSAWEB within 24 hours.
- Each provider has a different lead time for installation and If you have an existing functional installation, your lead time to get connected will be shorter.
- If you have an existing service with another ISP, RSAWEB can only migrate your line once your notice period has been completed with the current ISP.
- If the fibre line has not been released by the previous ISP, RSAWEB will be unable to activate the line on our network and it is your responsibility to contact the previous ISP to have the line released.
What if I have an existing fibre line with another ISP and want to change to RSAWEB?
- You will need to notify your current ISP and cancel your current services with them. Most ISPs require a 30-day or 1 calendar month notice period.
- Sign up with RSAWEB.
- Once your current ISP has confirmed the date that your line will be released, you can sign up with RSAWEB. Please ensure that you provide RSAWEB with your circuit number and scheduled line release date, to ensure a smooth transition.
When will I start paying?
- You are only invoiced from the date that the fibre activation and/or installation is complete.
- For orders that require a new installation: if for any reason you are not ready for billing to commence, please do not accept an installation date until you are, as billing starts as soon as the installation is complete.
- For orders that only require an activation, as there is an existing installation: your billing will commence as soon as the line has been activated by the Fibre Network Operator.
- Should you require further information, please refer to RSAWEB’s billing FAQ’s.
Are RSAWEB’s fibre packages shaped?
No, all RSAWEB’s fibre packages are uncapped, unshaped and unthrottled. There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.
When will I receive my router?
- For new installations: your router will be dispatched prior to the date that you are installed.
- For existing installations: your router will be dispatched upon the successful placement of your order.
What about fibre cancellations, relocations and transfer of service?
- We require 1 calendar months' notice to action a service cancellation. Cancellation fees may be applicable, should you be cancelling your service prior to your contract term.
- If you have a service with RSAWEB and need to cancel due to moving addresses/relocating, please contact RSAWEB for further assistance.
- If you are moving and/or need your contracted service moved to another party's account, please contact the RSAWEB team to assist.
Sanlam Group ENTERTAINER
What is the Sanlam Group ENTERTAINER?
The Sanlam Group ENTERTAINER is an app that offers unbeatable value with 2-for-1 deals and discounts at some of the best restaurants, spas, fitness outlets, entertainment providers and more across South Africa.
Which membership options qualify?
This benefit is available to Reality Plus, Reality Core and Reality Club members.
What is the difference between the ENTERTAINER and Sanlam Group ENTERTAINER?
The Sanlam Group ENTERTAINER app is a tailored benefit for members belonging to paid Sanlam Reality membership options, with select deals from the ENTERTAINER.
How does the Sanlam Group ENTERTAINER work?
Download the Sanlam Group ENTERTAINER app from your smartphone or tablet’s app store. Validate your account using your Sanlam Reality membership, ID or passport number. Populate the required fields and start saving! To redeem an offer, simply tap on the offer you would like to redeem and follow the prompts to redeem the voucher when you receive the bill at the outlet.
Where can I download the Sanlam Group ENTERTAINER?
You can download the app from the App Store and the Google Play Store. Search for ‘Sanlam Group ENTERTAINER’ in your app store and download it to your device.
What devices are supported to download the Sanlam Group ENTERTAINER app?
We provide support for the following devices:
• iOS - 12.4 OS version or above
• Android - 4.4 version or newer
Do I have to pay for the Sanlam Group ENTERTAINER?
The Sanlam Group ENTERTAINER app is a free benefit. It’s free to download, and can easily be found on your device’s app store.
How do I see the different offers and retailers available?
You can view offers filtered by category and location, or search for specific retailers and establishments. Enter your search terms in the respective fields and see which outlets and offers are available to you.
I forgot my password. How can I sign into the Sanlam Group ENTERTAINER app?
If you forget the password for your Sanlam Group ENTERTAINER account, simply select the ‘Forgot password’ option on the app. You will receive an email from us with detailed instructions to reset your password.
How do I redeem an offer from the Sanlam Group ENTERTAINER app?
- When you request your bill, notify the person handling the payment that you would like to redeem an ENTERTAINER offer.
- Tap to redeem the offer on your Sanlam Group ENTERTAINER app.
- The app will prompt you for the retailer’s PIN. Ask the teller to enter this PIN on your smartphone.
- Once the retailer’s PIN has been entered, you will receive a confirmation notice on your screen. The teller will then prepare your bill with the discount applied.
Can I see how much I have saved?
Yes, when you successfully redeem an offer, you will see an estimate of how much you have saved. If you go to the ‘Savings’ tab within the app menu, you will see the total amount of estimated savings you have made since downloading the app.
What happens if I delete the app?
You can redownload the app from your app store. Once reinstalled, you can log back into your account using the same credentials you had before.
How long are Sanlam Group ENTERTAINER offers valid for?
The app offers are valid for 12 months from the activation date.
What are the restrictions on the offers?
Our offers have very few restrictions on the times or days that they can be used. They are valid throughout the year, excluding key public holidays and specified exclusion days.
How many offers are there for each participating merchant?
There are two offers for each participating merchant; either both the same offer, or two distinct offers. For example:
Bounce World is offering two buy-one-get-one-free offers for admission
That’s two admissions for free when using the two offers.
How many offers may I use at one time?
A maximum of four offers can be used at one time. You can use one offer per two people and a maximum of four offers for eight people. In most cases, you need to use one offer for at least two people visiting any of our merchants. Beauty and fitness offers may be redeemed both times by the same person. For example:
A group of four at a restaurant can redeem two main course offers or one main course offer and 1 drink offer, per bill.