Frequently Asked Questions : Viya
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Viya
Which membership options qualify?
This benefit is only available to Reality Plus and Reality Core members, as well as members with Wealth Bonus Lifestyle benefits.
What is Viya?
Viya is Mzansi's very own accommodation booking app that allows you to share your travel experiences with the world. With more than 25,000 stays all over SA and an infinite feed of travel inspiration, Viya lets you create travel memories that'll last a lifetime.
How does the Sanlam Reality membership benefit me when booking accommodation with Viya?
As a Sanlam Reality member, you can enjoy exclusive discounts when booking accommodation through Viya. You will enjoy a certain number of room nights per annum which is dependent on your Reality membership option and tier status. Visit the Viya benefit page to find out which discount applies to your option.
What is a room night?
A room night is defined as the following:
For properties that accept bookings per room, a room night is defined as the number of nights multiplied by the number of rooms booked.
For properties that are booked as a whole (eg. holiday home, cottage, apartment etc.), a room night is defined as the number of nights that the entire property has been booked for, regardless of the number of rooms in the property.
How many room nights' accommodation may I book per year using the Viya benefit?
The maximum number of room nights you may book per calendar year are:
Reality Plus Single membership:
- Bronze status = 15 room nights per year
- Silver status = 25 room nights per year
- Gold status = 35 room nights per year
Reality Plus Family membership:
- Bronze status = 30 room nights per year
- Silver status = 50 room nights per year
- Gold status = 70 room nights per year
Reality Core Single membership:
- Bronze status = 10 room nights per year
- Silver status = 20 room nights per year
- Gold status = 30 room nights per year
Reality Core Family membership:
- Bronze status = 20 room nights per year
- Silver status = 40 room nights per year
- Gold status = 60 room nights per year
Wealth Bonus Lifestyle benefits membership:
- 8 room nights per year
How do I activate my Viya discount as a Sanlam Reality member?
To access your Sanlam Reality benefit on Viya click here.
How do you apply discounts?
Your relevant Sanlam Reality discount applies automatically and is displayed at checkout. Ad hoc specials on stays, as made available from time to time, are also applied automatically. Your Sanlam Reality discount will be calculated on the reduced booking value after any ad hoc specials have been applied. Sanlam Reality members also qualify for Viya Rewards Points. You can read more about Viya Rewards Points on Viya under “Your Rewards”.
Verification of Sanlam Reality membership
Viya will verify your Sanlam Reality membership when you confirm your booking by sending an OTP number to the cellphone number or email address that Sanlam Reality has on record for you.
What happens if I book more room nights than my annual cap?
If the number of room nights you’ve booked exceeds your annual cap, your discount will only apply to your maximum available discounted room nights. The remaining room nights will be charged at the standard nightly rate.
What happens should I exceed the R70k annual discount limit?
You can continue making bookings at standard nightly rates, but you will be not eligible for the discounted rate.
How do I contact Sanlam Reality for further assistance?
Complete the enquiry form on our contact page here or call us on 0860 732 548/9 and we will get back to you.
How do I contact Viya for further assistance?
Customer support: 021 344 2138 / +27 21 344 2138
Alternatively, email: sanlam@viya.co.za