Frequently Asked Questions : Sanlam Virtual Doctor
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Sanlam Virtual Doctor
Which membership options qualify?
This benefit is exclusive to Wealth Bonus Lifestyle for Sanlam Corporate members.
What is Virtual Doctor?
As a SUS member you know have free access to a General Practitioner or a nurse via the Sanlam Member Portal or Sanlam My Retirement App. This means you can book a consultation from anywhere with a nurse or doctor whenever you need this service! Even if you are not a member of a medical aid.
What can I see the Virtual Doctor for?
You can use the Virtual Doctor facility to speak to a healthcare professional when you are sick or have questions around an existing condition.
When are the doctors and nurses available?
Doctors and nurses are available during the following hours:
Monday – Friday - 08:00 - 18:00
Saturdays - 08:00 - 13:00
Sundays and Public holidays - No service
How do I book a consultation?
Go to www.sanlamreality.co.za/benefit/sanlam-virtual-doctor/ and follow the detailed step-by-step process.
Do I need to have medical aid cover for the virtual consultations?
No medical aid is required to access the Virtual Doctor consultations.