Frequently Asked Questions : Sanlam Group ENTERTAINER
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Sanlam Group ENTERTAINER
What is the Sanlam Group ENTERTAINER?
The Sanlam Group ENTERTAINER is an app that offers unbeatable value with 2-for-1 deals and discounts at some of the best restaurants, spas, fitness outlets, entertainment providers and more across South Africa.
Which membership options qualify?
This benefit is available to Reality Plus, Reality Core and Reality Club members.
What is the difference between the ENTERTAINER and Sanlam Group ENTERTAINER?
The Sanlam Group ENTERTAINER app is a tailored benefit for members belonging to paid Sanlam Reality membership options, with select deals from the ENTERTAINER.
How does the Sanlam Group ENTERTAINER work?
Download the Sanlam Group ENTERTAINER app from your smartphone or tablet’s app store. Validate your account using your Sanlam Reality membership, ID or passport number. Populate the required fields and start saving! To redeem an offer, simply tap on the offer you would like to redeem and follow the prompts to redeem the voucher when you receive the bill at the outlet.
Where can I download the Sanlam Group ENTERTAINER?
You can download the app from the App Store and the Google Play Store. Search for ‘Sanlam Group ENTERTAINER’ in your app store and download it to your device.
What devices are supported to download the Sanlam Group ENTERTAINER app?
We provide support for the following devices:
• iOS - 12.4 OS version or above
• Android - 4.4 version or newer
Do I have to pay for the Sanlam Group ENTERTAINER?
The Sanlam Group ENTERTAINER app is a free benefit. It’s free to download, and can easily be found on your device’s app store.
How do I see the different offers and retailers available?
You can view offers filtered by category and location, or search for specific retailers and establishments. Enter your search terms in the respective fields and see which outlets and offers are available to you.
I forgot my password. How can I sign into the Sanlam Group ENTERTAINER app?
If you forget the password for your Sanlam Group ENTERTAINER account, simply select the ‘Forgot password’ option on the app. You will receive an email from us with detailed instructions to reset your password.
How do I redeem an offer from the Sanlam Group ENTERTAINER app?
- When you request your bill, notify the person handling the payment that you would like to redeem an ENTERTAINER offer.
- Tap to redeem the offer on your Sanlam Group ENTERTAINER app.
- The app will prompt you for the retailer’s PIN. Ask the teller to enter this PIN on your smartphone.
- Once the retailer’s PIN has been entered, you will receive a confirmation notice on your screen. The teller will then prepare your bill with the discount applied.
Can I see how much I have saved?
Yes, when you successfully redeem an offer, you will see an estimate of how much you have saved. If you go to the ‘Savings’ tab within the app menu, you will see the total amount of estimated savings you have made since downloading the app.
What happens if I delete the app?
You can redownload the app from your app store. Once reinstalled, you can log back into your account using the same credentials you had before.
How long are Sanlam Group ENTERTAINER offers valid for?
The app offers are valid for 12 months from the activation date.
What are the restrictions on the offers?
Our offers have very few restrictions on the times or days that they can be used. They are valid throughout the year, excluding key public holidays and specified exclusion days.
How many offers are there for each participating merchant?
There are two offers for each participating merchant; either both the same offer, or two distinct offers. For example:
Bounce World is offering two buy-one-get-one-free offers for admission
That’s two admissions for free when using the two offers.
How many offers may I use at one time?
A maximum of four offers can be used at one time. You can use one offer per two people and a maximum of four offers for eight people. In most cases, you need to use one offer for at least two people visiting any of our merchants. Beauty and fitness offers may be redeemed both times by the same person. For example:
A group of four at a restaurant can redeem two main course offers or one main course offer and 1 drink offer, per bill.