Frequently Asked Questions : Intercape Bus

Couldn't find what you looking for?

Send us your question and we will get back to you

Intercape Bus

Which membership options qualify?

This benefit is available to Reality Club members, and members with Wealth Bonus Lifestyle benefits.

When do I qualify for a 20% saving on my ticket?

Members with Wealth Bonus Lifestyle benefits qualify for a 20% discount (capped at R150) on the first two tickets that they book per year.

When do I qualify for a 50% saving on my ticket?

Reality Club members qualify for 50% discount (capped at R375) on the first two tickets that they book per year.

Can I book a specific seat on the Intercape Bus?

Yes, you can book a specific seat, but only on certain routes where this option is available through Intercape Bus. Please ask the call centre agent to clarify whether this option is available to you when making your booking.

Can I cancel my Intercape Bus ticket?

Tickets are refundable, but the following rules apply:

How do I book an Intercape Bus ticket?

Book by logging into the Sanlam Reality website and following the steps to book your ticket online. Alternatively, call Sanlam Reality on 0860 00 7325 (Reality Club) or 0860 734 548/9 (Wealth Bonus Lifestyle benefits) and a call centre agent will help you complete your booking. You can also send Intercape Bus a WhatsApp message on 021 380 4400 for assistance. You can pay via credit card, debit card or EFT. Should you pay via EFT, your ticket will only be available once the payment has reflected in Intercape Bus’s account. Once you’ve paid, you will receive an e-ticket via email and a booking reference via SMS. Take your e-ticket and your ID book with you and show it to the bus conductor before departure.